Ace Rental Cars Auckland City - Victoria Street West

Do yourself a favour, do not book with these guys. Quick to take your money, wont answer phone when you arrive when you finally find them and get to their office thats when the fun really starts. We need another $200 bond in case you forget to fuel up. We took out full insurance when we booked the vehicle but were told that was through a 3rd party and if we have an accident it would cost us 5K and then we can chase the 3rd party insurer for reimbursement. Auckland airport was a mess from Gabrielle and trying to find these guys was a nightmare. No emails of help from these people. They were quick to take our $2500. Ace Car rentals are you serious. Glen deTenon, Cairns Australia
Mar 6th, 2023

Apr 27th, 2022

Aug 1st, 2021

May 22nd, 2021

Stay away from this place. They're a bunch of con-artists and thieves. Booked a car and paid $600 online. Went in an uber to pick it up just to be told that my credit card doesn't exactly match my license. This apparently was a non issue when they took my money but okay sweet. I'll accept it. They said they would refund my money. A week later and I'm still waiting. I've had to call over 20 times and only twice did somebody actually answer the phone. The first time they told me there would be no refund as it was listed as a no show. I actually had to provide proof that I came into the store. The second time they said it's probably my banks fault. This led to an argument. I ended up hanging up the phone. I'm gonna forward this case to consumer rights. These guys a joke.
May 18th, 2021