USAVE Van & Truck Rentals Auckland

Be careful - I booked this company evening before pick up. I wanted the pay on pick up option where no deposit is required and nothing charged till date of collection, just credit card details needed. I cancelled my booking the very next morning as I no longer needed the truck, however $264 was charged. I had cancelled in the morning, my pick up time wasnt until 4pm that day. I called letting them know what had happened and was told theyd speak to the branch manager to see about a refund. I didnt even use the truck and had no way to pay upon pick up. Nothing has been paid back. I would use this service again if I wasnt charged and was refunded as I think that option they have to pay on pick up is deceptive.
Nov 21st, 2022

I would not recommend using this company at all. I used this company over 3 months ago now I paid a $700 bond fee and have been waiting for a refund since. I have not seen one cent of that money even after being told multiple times that it had been processed and will show within the next 3-5 days. First mistake made on their end - my details were lost within the system so they could not find anything bank account etc. Second mistake they have sent my money to the wrong bank account and refuse to do anything about it. Its unnecessary and should not have happened in the first place. Communication is a big skill this company lack.
Oct 31st, 2022

Jul 14th, 2022

I had a terrible experience with USAVE... I will NEVER use them again. They double booked their trucks so they upgraded me to the next size up, unfortunately they changed me for the upgrade then argued when I questioned being over charged... Their website showed $129 per day but they charged $215 per day then told me their prices "fluctuate" depending on demand... I dropped the truck off after hours and couldn't find the lock box so I locked the truck up and left the key in the glove box assuming they would have a spare key... However I over estimated USAVE... It turns out they don't even have spare keys to their own vehicles. They were argumentative and defensive... VERY POOR SERVICE... NEVER AGAIN
May 21st, 2022

Dec 14th, 2021