New Zealand Customs Service

Wonderful caring receptionists very down to earth and also very helpful and kind I appreciate them a lot and can't thank them enough for looking after my best friend who works there see you all again one day soon my kind wishes to you all who work at this incredible talent place keep up the wonderful work
Jan 14th, 2023

Jun 15th, 2020

Sep 6th, 2017

Aug 22nd, 2017

Once you tell them about mistake they made, pallet which theoretically was to be released today will be "flagged and unfledged" each day for another 3 weeks just to delay . each day I called the same scenario was presented to me : QUOTE: "your email was flagged , that means someone is working on it as we speak , you will receive answer today or tomorrow" And this is now every day for three weeks now, no point to complain as it will only make it worse. best of all : just make sure ya all documents are there , all the numbers , all the invoices , tracking numbers , doesn't matter its not relevant , just send it over with the totally completed form, if you have passport - send your drivers licence and a copy of a bank statement to prove address as well. if you have a hand cream with aloevera extract make sure you list it as a *imported plant or part of plant leather shoes? they are animal product, don't for a second think a belt isn't made from an animal. explain how the item/items were stored 3-6 months prior shipping.... and really - SUPER detailed list of what's inside. best if you have a video and the pictures of you packing things. this is not a joke. or simply next time pay that $100 for excess baggage on the airplane and avoid all of the above
Mar 21st, 2019