Auckland, AUK Insurance

Excellent to deal with our boundary fence blew down in cyclone Gabrielle it only took one phone call to Lantern assessor came out with 2 weeks and paid out within 3 weeks ... more

Good info

Positive: Professionalism, Quality

Very poor service. Do not bother to fill in copious amounts of paperwork and waste your valuable time with business insurance, as you will not receive even a quotation or ... more

Mike is a very helpful and personable professional. He walked me through the language and terms of the contracts answering any questions along the way and making sure I k ... more

terrible customer service. not responding to email and phone

Easy to deal.with instant service

No hassles and fast response. Clear communication of what needed to be done.

Looking for Lloyds underwriting. They listened carefully and eventually refered me to their subsidiary IUA

In case you deal with international customers, outside of NZ, avoid using the broker for your business activities. I had an absolutely terrible experience with the broker ... more

Omg so amazing.

Very nice place most like immigration chambers new Zealand visa work

Best customers service and great help in obtaining my new health insurance

Awful brokers, staff have no time for clients and response times are pathetically slow, incredible this branch has survived so long

Critical: Professionalism

Had an accident overseas and SCTI were fantastic. Initial person I spoke to opened a case for me and started the process for me and family to come home. I had to fly lay ... more

Been trying to cancel my policy coming onto the third week now. Customer service is so slack at fulfilling my request to cancel. Only reply I got was why I shouldn't canc ... more

Critical: Professionalism

A great insurance company to have policies with- quick easy communications and policy pay outs if needed!

I am calling your centre and I've been waiting for over 1hr, my case manager changes all the time. I need someone anyone to pay the invoice for our portaloo and portasho ... more

I have heard good reviewns about SC, so when I started a new job that offered helth insurance benefits, I was excited about moving my plan to Southern Cross. However, I ... more

Bloody useless. 28mins on hold....not good at all...no one even called me back

The worst experience to date I have ever had. They dont care, dont follow up, and dont seem to have any process. Then they blame third party partners. Waited 2 hours toda ... more

Terrible experience trying to find someone to communicate with who knew what they were talking about.

So we bought travel insurance and we wanted a refund on flights that we had to cancel because my partner broke her foot so we couldn't go. Made us jump through hoops afte ... more

Nice lifts. Good toilets

Do not take out insurance with Tower. They are ABSOLUTELY USELESS. I ring, speak to a representetative, " which says he will come back to me" what a joke. THEY NEVER DO!! ... more

Good customer service

Don't do it. Avoid this company like the plague. Have had nothing but stress and worry dealing with them. They never call back when they say they are going to. I have to ... more

Well I try and ring get put on hold for ages and last time I asked for quote to be emailed and didn't get one I've been to contact since then again

Tried to get answers to questions regarding their travel policy. Absolutely useless. With their lack of response, they can't be trusted.

This is a fake company, dont buy insurance from them.

This company took nearly 4 months to even get the quote right to me the amount of mistakes was a joke. Their communication is appalling, they never return calls or emails ... more

O star