Autorent - Quality Car Rentals

opened up the shop for us when they were all on holiday, very happy with the service. car was zippy and did the job
Jan 16th, 2020

Don't trust this company at all. They will control your car, by letting it beep with no communication as to why. Will try suck as much money out of you as they can, and threaten to switch the car off when your out shopping with your children. BEWARE
Jan 11th, 2020

BEWARE OF THIS COMPANY! Dishonest and dangerous. We had a terrible experience with "Quality car rentals". The car they gave us was very old and breaks were not working properly. We had an accident with it. We paid extra to have the full insurance but when we called them they said they couldn't help and we had to go back to Auckland by our means to get another one (which was of course way more pricey that the one we had rent). They also said we would have to pay for towing and fixing the other one. After being let down with no solution, long story short, we decided to go to a mechanics that fixed the car and keep on with our trip. According to them, this "invalidated" the insurance for the rest of the trip, which is a joke as we paid it daily... After other problems that I won't detail here, we also had to fight to get our $500 bound back. They first said that it would be done in the day, and then that it didn't work because our account was not from NZ. Lucky us it actually was so after calling them everyday for 5 days, they finally refunded us. I assume that they have stolen a lot of money from people using this technique so please be aware.
Dec 28th, 2019

May 7th, 2019

Disgustingly appalling dishonest and unprofessional. Very disappointed in this service. The car i picked up was very dirty and i put a $500 deposit down as a bond from my eftpos card as i didnt have a credit card and when i got to the car rental to return the car in 100% same order they were trying to refund ny bond back onto my card. I was waiting over half an hour for the team to get there act together to refund my bond in full but they failed to as they couldnt find the correct card to process the refund onto my eftpos card. i had to get to the airport and the lady said to email my account details to them so they can deposit funds i did this straight away and left. i have sent 3x emails since and i have had no reply and no bond refunded. dont use this unprofessional, untrustworthy company. i will take this further, im glad i recorded the whole thing on my phone.
Apr 1st, 2019