Europcar Queenstown Airport
Hours
Chamber Rating
-
Nivi Nishant
Apr 6th, 2023 -
patty shaw
Easy pick up and drop off at the airport. Staff was wonderful and helpful.
Mar 22nd, 2023 -
Ray Collie
Mar 20th, 2023 -
Carlos Kumeroa
Mar 17th, 2023 -
john palliser
The pick up process and the car itself was all satisfactory. However the return process and then the charging of the car has been totally abysmal. 10 days ago I returned the car, 45 minutes ahead of schedule. The counter at the airport was super busy, so the representative asked me to put the keys into the drop off box. Two days later, I found out that I had been charged for one extra day as they had waited two hours to process my drop off. I then tried to raise this Europcar error with their telephone call centre. They demanded I provide proof which I was lucky to be able to provide as I had a time-stamped photo of the car at the airport at drop off. They then agreed to refund the extra days difference. Ive eventually received this, but in the course of this, they have charged me ANOTHER two days car rental which is pending on my debit card and Im not able to use these funds. I raised this with the call centre supervisor last week and they promised to escalate the issue. Im still waiting for any more communication from them or resolution 10 days after drop off. I think this is a most atrocious case of customer service, and I will never be using Europcar again and will certainly be recommending against any of my friends or family doing likewise. 17.3.2023 As a footnote to my review of 3 weeks ago, Europcar responded, virtually immediately, with the offer below for me to connect with their customer relations team via the link (to Europcar UK) shown. I emailed them within 24 hours and three weeks later I have not had one response to that email nor has the outrageous overcharge been refunded. What a shallow offer! Zero genuine respect or care for customers.
Mar 19th, 2023
Contact Info
- (643) 442-5887
Questions & Answers
Q What is the phone number for Europcar Queenstown Airport?
A The phone number for Europcar Queenstown Airport is: (643) 442-5887.
Q Where is Europcar Queenstown Airport located?
A Europcar Queenstown Airport is located at Terminal Building, Frankton, OTA 9349
Q What is the internet address for Europcar Queenstown Airport?
A The website (URL) for Europcar Queenstown Airport is: https://www.europcar.co.nz/en-nz/stations/new-zealand/queenstown-airport?utm_campaign=ZQNT01&utm_medium=organic&utm_source=local
Q What days are Europcar Queenstown Airport open?
A Europcar Queenstown Airport is open:
Sunday: 8:30 AM - 8:30 AM
Monday: 8:30 AM - 5:00 PM
Tuesday: 8:30 AM - 5:00 PM
Wednesday: 8:30 AM - 8:30 AM
Thursday: 8:30 AM - 8:30 AM
Friday: 8:30 AM - 8:30 AM
Saturday: 8:30 AM - 8:30 AM
Q How is Europcar Queenstown Airport rated?
A Europcar Queenstown Airport has a 2.5 Star Rating from 85 reviewers.
Hours
Ratings and Reviews
Europcar Queenstown Airport
Overall Rating
Overall Rating
( 85 Reviews )Nivi Nishant on Google
patty shaw on Google
Easy pick up and drop off at the airport. Staff was wonderful and helpful.
Ray Collie on Google
Carlos Kumeroa on Google
john palliser on Google
The pick up process and the car itself was all satisfactory. However the return process and then the charging of the car has been totally abysmal. 10 days ago I returned the car, 45 minutes ahead of schedule. The counter at the airport was super busy, so the representative asked me to put the keys into the drop off box. Two days later, I found out that I had been charged for one extra day as they had waited two hours to process my drop off. I then tried to raise this Europcar error with their telephone call centre. They demanded I provide proof which I was lucky to be able to provide as I had a time-stamped photo of the car at the airport at drop off. They then agreed to refund the extra days difference. Ive eventually received this, but in the course of this, they have charged me ANOTHER two days car rental which is pending on my debit card and Im not able to use these funds. I raised this with the call centre supervisor last week and they promised to escalate the issue. Im still waiting for any more communication from them or resolution 10 days after drop off.
I think this is a most atrocious case of customer service, and I will never be using Europcar again and will certainly be recommending against any of my friends or family doing likewise.
17.3.2023 As a footnote to my review of 3 weeks ago, Europcar responded, virtually immediately, with the offer below for me to connect with their customer relations team via the link (to Europcar UK) shown. I emailed them within 24 hours and three weeks later I have not had one response to that email nor has the outrageous overcharge been refunded. What a shallow offer! Zero genuine respect or care for customers.
Overall Rating
Overall Rating
( 85 Reviews )Write a Review
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