Avis Car Rental New Plymouth Airport

Won't ever use Avis again. I called early on the day of my scheduled car hire to confirm a gps/sat navigation was included in my chosen car. Was told it was and,if any problems,they'd call me back. No call back. I again checked when I arrived at almost 9pm to collect the car,told it was included and that they'd still be there if any problems.i sprinted back to their office to say there was no gps but they'd already locked up. I called their after hours number,got their manager to get the staff member to drive back to the airport,eventually received a gps unit that didn't work and,you've guessed it,the same staff member had already sped off without confirmation that the gps was working. Just the worst. Especially with a young child in tow,last thing you need.
Sep 21st, 2022

Nov 13th, 2020

One staff member while a queue of 12 people waiting
Jul 9th, 2019

Aug 1st, 2018

(Translated by Google) I also used Avis on the North Island, which I also used on the South Island. Of course I couldn't communicate in Japanese, but since I had made a reservation from the beginning, the procedure was smooth. It was difficult to hear because of the regional characteristics or the English accent, but the customer service was polite and courteous even though it was businesslike. (Original) Avis
Apr 12th, 2018